Customer Service Shift Leader

at  Dolphin Encounter

Is customer service second nature? Do you have reservations and sales experience in tourism? We are looking for a Customer Service Shift Leader to support our supervisors in ensuring an efficient, smooth and friendly experience for our customers from their first interaction with us.
About You: Passionate about great service and engendering that in others. You have a knack for making customers and colleagues feel comfortable and facilitating great customer experience. Your industry experience gives you a calm disposition.whatever the day brings and the confidence to step up when required.
About Us: Kaikōura is one of the best places in the world to encounter wild dolphins and albatross in their natural environment. Operating ethically and sustainably for over 35 years; we have had the privilege of introducing people from all over the world to bucket list experiences. As the initial point of contact and communication hub of our business, our customer service team sets the tone and is committed to delivering friendly, professional service that makes every guest feel welcome.

• Guest experience: deliver and maintain stand out service levels with warmth and professionalism.
• Team orientation: collaborate with colleagues to deliver efficient and effective service.
• Data and correspondence: ensure accuracy, be quick to spot anomalies and seek to resolve them.
• Step up when required: responsibility for opening and closing, along with invoicing and cashing up. Supporting other team members workflow and development. Suggesting and implementing process improvements.