Customer Service Shift Supervisor

at  NSW Trains

CUSTOMER SERVICE SHIFT SUPERVISOR

Organisation/Entity: NSW Trains
Job category: Rail Operations
Job location:Grafton, NSW, AU, 2460
Job reference number: 97274
Employment type: Permanent Full-Time
Salary range: $91436.0-$106027.0
You’re accountable for your actions and those of your team and you collaborate and support others to consistently deliver on your promises.
Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

WHO WE ARE

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.
At NSW TrainLink, we help connect passengers all over NSW and beyond. Our regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories.
Our services support thriving regional communities and economies by helping people access the things that are important to them, and by bringing visitors to our stunning regions.

• Lead a multi-functional team including On Board Services, Station Operations & Train Crew at Grafton Station in a multi-modal transport environment. You will lead the team to deliver exceptional customer service while ensuring safe, efficient, and reliable transport operations for NSW Trains.
• Oversee daily operations, and proactively ensure operational interface, ticketing solutions, resource allocation, station presentation, and record-keeping duties are carried out efficiently and in alignment with safety and service standards.
• Coach and mentor staff to meet safety and performance goals, respond to challenges, manage disruptions, and work with stakeholders to improve customer outcomes and operational efficiencies.
  For more information on this position and business unit, view the role description and information pack.