Customer Service Specialist

at  Allianz Australia

CUSTOMER SERVICE SPECIALIST | BRISBANE

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.
We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.
We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

• Please note that successful candidates will be on a rotating roster from Monday to Friday between 8:00 am to 6:00 pm (Brisbane time), and must have flexibility to work on Saturdays when required.

• Deliver excellence in customer contact to ensure positive customer outcomes are achieved through sales and service.
• Follow processes and apply customer sales & service techniques to achieve sales, service, and quality targets.
• Manage a portfolio of Inbound and Outbound sales call & correspondence within set SLA’s and following company standards, to achieve financial targets.
• Ensure new business and sales initiatives are understood and delivered to customers.
• Actively contribute to process and service improvement initiatives to improve efficiency and profit improvements.