Customer Service Specialist -Business Care

at  Stanley Black Decker

WHO WE ARE

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn’t stopped us from evolving into a vibrant, diverse, global growth company.

IN THIS ROLE, YOU WILL GET TO:

• Deal directly with technical and general enquiries via telephone, electronically or face to face if required
• Keep precise records of discussions and correspondence
• Offer written information to dealers and customers, analysing situations to resolve their enquiries
• Process compensation and refunds

PURPOSE-DRIVEN COMPANY:

You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices