Customer Service Specialist

at  DXC Technology

JOB DESCRIPTION

As part of icare’s major reset to improve recovery and return to work outcomes for injured workers, DXC has commenced managing workers’ compensation claims in New South Wales.
Join the DXC team and contribute to bringing DXC’s claims management expertise to icare and the people of New South Wales.
As Customer Service Specialist you will demonstrate a commitment to customer satisfaction with regards to internal and external customers in all activities

REQUIRED SKILLS, EXPERIENCE AND QUALIFICATIONS

• Relevant tertiary qualification in business or related discipline; or equivalent experience
• Proven people management experience at a senior level
• Financial management
• Experience analysing and interpreting statistical and performance-related data
• Strategic ability and planning and execution skills
• Technical knowledge/industry experience:
• Sound understanding of crucial agent remuneration drivers
• A sound understanding of each role position and function within the claims environment and the associated performance expectations and requirements of these roles
• Commitment to the philosophy of a case management model of practice
• Computer skills: Outlook, intermediate knowledge of the Microsoft Office suite, claims management systems outcomes.

EXPERIENCE AND KNOWLEDGE INCLUDE:

• Experience with coaching
• Complaint management and resolution outcomes
• Workers Compensation Insurance Policy, legislation and associated compliance issues
• Significant experience in claims management or in a statutory benefits system

Please refer the Job description for details