Customer Service Specialist | EAF region

at  UPL ltd

Olifantsfontein, Gauteng, South Africa -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate02 Oct, 2024Not Specified02 Jul, 20245 year(s) or aboveStrategy,Strategic Decision Support,Analytical Skills,Design Thinking,Knowledge Sharing,Communication Skills,Stock Management,Go,Procurement,Excel,Data Intelligence,Process Optimization,Delegation,Agricultural Chemicals,Technical Requirements,AgilityNoNo
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Description:

CUSTOMER SERVICE SPECIALIST | EAF REGION

Job Id: 9369
City:Olifantsfontein, Gauteng, South Africa
Department: Customer Service
Function: Sales & Commercial
Employee Type: Permanent Full Time
Seniority Level: Associate
Description:
Job Title Customer Service Specialist | EAF region
Location Olifantsfontein

TECHNICAL REQUIREMENTS:

  • Stock Management
  • Excel
  • SAP Experience
  • At least 5 years administration within a sales environment and customer care in Agricultural Chemicals, local and exports
  • Degree Supply chain/ B.Com
  • Agricultural market Export Experience beneficial

BEHAVIOURAL REQUIREMENTS:

  • Strong team player and able to work across multi stakeholders.
  • Attributes of working alongside local, regional & matrix teams globally
  • Strong analytical skills and abilities
  • Accelerated responses to tasks and projects.
  • High level of Rigour & Accuracy
  • Attention to detail in data intelligence & analysis.
  • Ability to work autonomously.
  • Ability to deal with adversity (Resilience)
  • Focus on delivery results & process optimization and continuous improvement.
  • Cross functional communication skills
  • High level of personal ethics and purpose
  • Strategic Decision Support - Collaborate closely with Planning and Procurement Managers to analyse data related to price and volume trends, seasonality, and supply chains. The objective is to provide strategic decision support, enabling the organization to make informed and effective planning and procurement decisions.

Responsibilities:

ROLE SUMMARY

This role essential duties and responsibility is to ensure the successful and accurate end-to-end coordination of operational activities to ensure that forecast, orders and distribution is completed accurately and on time. Duties include managing forecast, relabelling activities and distribution, providing exceptional customer service by providing constant communication and back order management.

ROLE RESPONSIBILITIES

(Please provide a short description under each heading/output)

REQUIREMENT SUMMARY

Min:5.0Max:10.0 year(s)

Logistics/Procurement

Purchase / Logistics / Supply Chain

Customer Service

Graduate

Proficient

1

Olifantsfontein, Gauteng, South Africa