Customer Service Specialist Field Italy Brand Fischer (M/F)

at  Oberalp

The Oberalp Group is a management driven family business - a house of brands that creates high quality technical mountaineering products. We have 6 own brands Salewa, Dynafit, Pomoca, Wild Country, Evolv and LaMunt. As an exclusive partner of other brands in the sports sector we offer our entire know how in communication, sales and image building.
We are a team of more than 1000 employees in 11 countries worldwide – a group of adventurers and dreamers, mountaineers, looking for their next peak.
The Customer Service takes care of clients from the order through the coordination of the delivery to the after-sales service. The Customer Service checks orders in terms of quality, quantity, prices and delivery date and tracks the status until final delivery. Being the main “day to day” contact for customers, he/she is responsible for managing retailers’ requests, involving the correct people into the organization for resolution.

• Order and clients data entry in the ERP system • Contact person for clients and Sales Representatives regarding orders for example availabilities, order state, checking orders
• Collaboration with the logistic department for deliveries
• Collaboration with the credit management department and Sales Manager
• Handling of claims and information requests coming from clients
• Be the main day to day contact for retailers– before and after sales – taking into account and managing their requests
• Support the team with expert advice regarding Quintet, B2B service Portal, Navision/ERP, EDI, Block/Optional Orders and Sales Evaluation optimization
• Support of dealers with product information and explanation