Customer Service Specialist

at  Gallagher

Introduction:
Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You’ll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview:

• Grow with GB! Industry leader in offering career development opportunities
• Flexible and hybrid working arrangements including Work from Home & Office
• Something for everyone - range of staff benefits, discounts & wellbeing programs

The Customer Service Specialist is responsible for ensuring high quality customer service with a view of improving customer service standards, and enhancing the customer experience for the business unit.
The role is also responsible for providing coaching and mentoring to the Team Managers to ensure the delivery of service recovery and management of the Customer Service Framework. The role also provides analysis and recommendations based on data collected from Surveys and feedback received.
How you’ll make an impact:

Please refer the Job description for details