Customer Service Specialist

at  GROHE AG

Scope of responsibilities

• Ensuring high quality of service and cooperation with customers
• Work with sales process documentation - invoices, orders and transport documentation
• Customer support in solving problems in the order fulfillment process
• Maintaining and developing good customer relationships
• Coordination of issues related to the handling of complaints
• Implementation of complaint issues into internal systems
• Close cooperation with service partners
• Direct cooperation with the Grohe headquarter
• Permanent contact and communication with all employees and departments

Requirements:

• Customer service experience or similar CS role required – 1-2 years
• Excellent communication and problem-solving skills
• Service and people oriented
• Multi-tasking abilities
• Computer skills with the ability to learn new software
• Ability to learn about products and service
• English – excellent written and verbal
• Knowledge of SAP is an advantage

• Ensuring high quality of service and cooperation with customers
• Work with sales process documentation - invoices, orders and transport documentation
• Customer support in solving problems in the order fulfillment process
• Maintaining and developing good customer relationships
• Coordination of issues related to the handling of complaints
• Implementation of complaint issues into internal systems
• Close cooperation with service partners
• Direct cooperation with the Grohe headquarter
• Permanent contact and communication with all employees and department