Customer Service Specialist (Hindi/ English)
at Binance
Remoto, Sicilia, Portugal -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 06 Nov, 2024 | Not Specified | 08 Aug, 2024 | 1 year(s) or above | Hindi,English,Communication Skills,Finance,Customer Service | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.
Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.
If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.
Binance is a client-facing business, and Customer Service is extremely important for us. We hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.
Support is conducted via the ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.
Support will be in Hindi and English, that’s why we are looking for candidates with proficiency in both languages.
REQUIREMENTS:
- Degree or Diploma and above.
- Proficient in English and Hindi. Other languages would be of a great advantage, for efficient collaboration with various stakeholders in the company
- Minimum 1 year experience in customer service, preferably in finance or E-commerce industry. Outstanding recent graduates are also welcome to apply.
- High level of honesty and integrity. Proactive and meticulous. A sense of responsibility and team work spirit.
- Ability to work under pressure, strong communication skills and exceed beyond expectation.
- Passionate for customer service industry and can accept to work under different work shifts, including night shift.
- Positive about the crypto industry.
Responsibilities:
- Handle back office tickets, and provide 7*24h online enquiries, voice and email replies services to customers.
- Handle customer enquiries, advices and suggestions via email, call or online tools.
- Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form of documentation.
- Handle customer complaints, any special cases or ad hoc tasks.
REQUIREMENT SUMMARY
Min:1.0Max:6.0 year(s)
Outsourcing/Offshoring
IT Software - Other
Customer Service
Diploma
Proficient
1
Remoto, Portugal
