Customer Service Specialist - HYBRID - Malvern, PA

at  DaVita

2476 Swedesford RdSTE 150, Malvern, Pennsylvania, 19355-1456, United States of America
The Customer Service Specialist performs administrative and customer service tasks for the call center. You are responsible for answering incoming calls, responding to inquiries, and providing program information telephonically and by email. In addition, you are responsible for uploading forms electronically, processing incoming mail, and performing various administrative tasks as required.

CUSTOMER SERVICE SPECIALIST REQUIREMENTS:

• High School Diploma or equivalent
• 2 years of either call center or administrative experience
• Excellent communication skills, both written and verbal
• Basic proficiency in MS Word, Excel, Outlook
• Demonstrated accuracy in documentation and data entry a plus!
  DaVita Integrated Kidney Care (DaVita IKC) is the integrated care division of DaVita Inc. working on DaVita’s vision to provide integrated care to all ESRD patients, who are some of the most medically complex and vulnerable patient populations in the US. Our more than 600 dedicated Customer Service Specialists, nurses, care coordinators, nurse practitioners (NPs) and business professionals integrate and manage care for more than 20,000 patients with late-stage chronic kidney disease (CKD) and end-stage renal disease (ESRD) across the US each month.
  Pay Range: $18-19 an hour

• Answer and direct inbound calls
• Communicate program information to patients, providers, dialysis centers and other caregivers
• Upload forms electronically, process incoming mail