Customer Service Specialist I

at  Thermo Fisher Scientific

JOB DESCRIPTION

Position Summary:
As a Customer Service Specialist II for the FCP Custom & Bulk business, you will be responsible for the customer experience through the end-to-end sales order lifecycle (from initiation of opportunity to customer order fulfilment) ! Your role will be closely linked to our internal teams and support the enablement of our customers to make the world healthier, cleaner, and safer.

Essential Job Functions and Accountabilities 1 :

• Play a vital role in building customer allegiance and provide an outstanding customer experience to new and existing customers and distributors
• Review, prioritize, and execute sales orders for assigned region
• Monitor progress of order fulfillment
• Provide proactive updates regarding order status and concerns to customers
• Maintain customer information and engage with ERP systems
• Attend standup meetings to discuss roadblocks in getting customers the products that were requested
• Handle customer questions that come in after order placement
• Be a subject matter expert for your customers in region and provide backup support to other team members as required
• Embrace the PPI business system to drive improvements to processes within the EMEA based team

Minimum Requirements / Qualifications:

• Commercial or Scientific education preferred
• Experience working in a global environment
• Experience collaborating with customers and commercial teams amongst other key stakeholders
• Proficiency in using ERP systems and Salesforce
• Exceptional organization skills and attention to detail
• Strong interpersonal communication and collaboration skills (both verbal and written)
• Strong understanding of Microsoft Office Suite
• Clear understating and practices customer centric approaches
• Command of the English language (interpretation, writing, and speaking).
• Apply the Thermo Fisher Scientific 4i values in daily work – Integrity, Intensity, Innovation, and involvement

Please refer the Job description for details