Customer Service Specialist II - Hybrid

at  HireRight

About HireRight:
HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.
Overview:

EDUCATION:

• H.S. Diploma Required
• Associates Degree or Higher Preferred

EXPERIENCE:

• Minimum 2 years Customer Service/Retail/Service OR 2 Years in Background Screening or other regulated industry
• Strong computer skills, including internet, Word, Excel, Outlook and PC Based applications.
• Excellent written and verbal communication skills in English including proper grammar.
• Typing at 30 WPM
• Listening Skills
• Strict Confidentiality Standards
• Ability to adhere to processes, procedures and guidelines during the execution of tasks and assignments.
• Demonstrated ability to provide a high level of quality customer service
  What do we offer:

Additional Benefits Include:

• Christmas Bonus
• Additional Holidays: Holy Thursday & Friday, Mother’s Day, Day of the Dead and Virgin of Guadalupe.
• Food Voucher + Meal Bonus
• Generous Vacation Program
• Monthly Transportation Allowance / Payment of Teleworking Expenses
• Insurance for major medical expenses
• Business Casual Attire
• Generous Referral Program
• Professional Growth.
• All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.

HireRight, LLC is an Equal Opportunity Employer
Minorities / Females / Veterans / Disabilities

ROLE PURPOSE:

The Customer Service Specialist works with clients and their applicants to facilitate accuracy and timely resolution to their requests. Individuals in this role respond to inquiries via phone, e-mail or instant chat. Each request must be handled professionally and in a timely manner, adhering to company policies and procedures.
Responsibilities:

RESPONSIBILITIES:

• Work in multi-channel support environment of phone, emails, and/or online live chat.
• Field and resolve issues of low to moderate complexity; escalate more difficult issues
• Handle routine support activities such explain results (for a credit report, driving record, etc.) to clients or applicants, instruct users on entry into online applications, perform ad hoc data entry, build reports, perform basic account administration functions, make requests for additional items to support an investigation, distribute mail and faxes, and other functions as assigned
• Provide great customer service to ensure every contact feels they are important.
• Ensure adherence to Guidelines, regulations and processes where applicable while exercising judgment and reasoning abilities in order to solve problems.
• Identify and send new sales leads (such as current client referrals) to a Business Development Manager.
  Qualifications: