Customer Service Specialist ‏ (m/f)

at  henkel

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 47.000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. With our trusted brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.
Dare to make an impact?

YOUR SKILLS

• At least 2 years of experience in a Customer Service role.
• Experience with ERP systems like SAP & Service Cloud is a must – we need you to be familiar with these tools.
• Proficiency in MS Excel – being comfortable with data and able to efficiently work with spreadsheets is essential!
• Strong English communication skills, both written and spoken.
• A knack for problem-solving and juggling multiple tasks at once.
• A team player who enjoys collaborating, sharing knowledge, and helping others out.
• Comfortable working under pressure in a busy, fast-paced environment with lots going on.
  At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.

• Delivering top-notch customer service by responding to requests quickly and professionally, ensuring long-term customer satisfaction.
• Handling customer inquiries about everything from orders, product availability, and pricing to shipping, billing, and promotions.
• Managing orders and restocking consignment inventory.
• Taking charge of EDI and Scheduling Agreement management.
• Issuing credit and debit notes when needed.
• Dealing with customer complaints by finding solutions and getting to the root of problems.
• Analyzing stock and backlogs daily to keep things running smoothly.
• Collaborating with supply planners and teams to ensure products are available on time.