Customer Service - Specialist

at  MannHummel

Customer Service - Specialist
Sprockhövel, Deutschland | Vertrieb | Berufserfahrene | Unbefristet | July 12, 2024
As worldwide experts in filtration, MANN+HUMMEL develop solutions for vehicles, industrial applications, clean air inside vehicles and the sustainable use of water. With team spirit and an open culture of communication, we are continuously working towards achieving our vision of ‘leadership in filtration’. Become part of our team.
Job Description
Role Summary
In charge of customer order And forecast, responsible for realization of deliveries to customers according to their demands and valid logistics guidelines.

Main Tasks

• Maintenance of master data (e.g. material master, info records)
• Processing of customer orders and scheduling agreements
• EDI cockpit management
• Analysing customer forecast and capacities
• Confirmation of delivery terms, clarification of specific requests (changes of packaging, deviations in quantity and delivery terms)
• Communication with customers
• Advising of transports and special freights
• Supporting the preparation of delivery documents
• Control of delivered parts (DN, transports, invoices)
• Support to solve logistics claims
• Working on customer portals
• Dispute management
• Control new project SOP and EC/EOP management to avoid obsoletes
• Performing other tasks according to the direct supervisor
• Ensures compliance with audits like MMOG or norms ISO 14001 and IATF 16949 Q principles at their workplace.
• Full fills procedures, instructions, orders and environmental laws and all generally applicable legal regulations.

Your Profile
We offer
Are you full of ideas? Are you keen to take on responsibility and really achieve something? Then our doors are open to you. This company lives out its values, gives people the freedom to use their own initiative, and offers many development exciting opportunities and many exciting projects – all of which awaits you here

• Maintenance of master data (e.g. material master, info records)
• Processing of customer orders and scheduling agreements
• EDI cockpit management
• Analysing customer forecast and capacities
• Confirmation of delivery terms, clarification of specific requests (changes of packaging, deviations in quantity and delivery terms)
• Communication with customers
• Advising of transports and special freights
• Supporting the preparation of delivery documents
• Control of delivered parts (DN, transports, invoices)
• Support to solve logistics claims
• Working on customer portals
• Dispute management
• Control new project SOP and EC/EOP management to avoid obsoletes
• Performing other tasks according to the direct supervisor
• Ensures compliance with audits like MMOG or norms ISO 14001 and IATF 16949 Q principles at their workplace.
• Full fills procedures, instructions, orders and environmental laws and all generally applicable legal regulations