Customer Service Specialist

at  Medix Biochemica

Join our Customer Care Team of highly professional colleagues.
This is a fixed term position for parental leave substitute with regular working hours based in the Medix Biochemica office in Espoo.
Customer Service Specialist is responsible for overseeing delivery process quality standards as well as taking care of international customer orders from order placement to completion, acting as the liaison with all parties to ensure a smooth and complete transaction. In addition, development of the corporate logistics and customer service practices together with the team is part of the role.
Customer Service Specialist is expected to demonstrate customer friendly attitude with excellent time management and issue solving skills as well as passion about customer service. Reporting is directly to Logistics Manager.

COMPETENCES AND REQUIREMENTS:

• B.Sc. Business Administration (ie. tradenomi), with a degree in international business / logistics or equivalent
• 3-4 years of experience in a similar position in a customer service role in export or logistics.
• We expect you to be detail oriented.
• We expect you to be able to critically think through multiple-step processes and follow up on many details.
• You should have excellent communication skills in English and Finnish
• Knowledge of Netsuite ERP is an extra advantage.

ABOUT US

Medix Biochemica is a rapidly growing in vitro diagnostics (IVD) company with Finnish roots and global branches. We’ve got sites in Espoo, Finland; St. Louis ,Miami and Boston USA; Shanghai, China; Besançon, France, and Konstanz, Germany with further expansion on the horizon. We develop, produce and supply high-quality IVD raw material products that enable our customers to deliver results to billions of patients. Across disciplines and disease areas, we’re always working to shorten our customers’ time to market and build quality into every one of their tests.
Recently, we’ve made some bold acquisitions to help us progress with our big ambitions – to be the first-choice raw material partner for the IVD industry. Today, we can provide our customers with the most comprehensive raw material portfolio in the IVD world, and a team made up of the best minds in the business. And we’d love for you to join us.
As well as our dedication to the IVD industry, we’re dedicated to making Medix Biochemica a great place to work. Our values guide the working practices of over 270 colleagues around the globe. We Care, We Dare, and We Deliver are values we work to uphold, every day

YOUR KEY RESPONSIBILITIES INCLUDE:

• Order handling through a ticketing system (Hubspot) and customer account management
• Coordination and communication between customers and internal parties, maintaining details, and relaying pertinent information to appropriate parties.
• Working with transportation companies to ensure timely pick up and shipment tracking.
• Executing and obtaining required export documentation and certificates in compliance with each shipment.
• Monitoring and reporting on-time delivery performance and lead time
• Taking part in development of ERP functionalities in global business network
• Updating team related instructions and overseeing the implementation within the team together with team leader
• Coordinating customer and vendor complaints and feedback

INTERESTED IN THIS ROLE?

If you are interested in this role, please submit your application (CV and Cover Letter) latest by 15th September
We will interview on an ongoing basis, so please submit your CV as soon as possible. Please note, that the position will be filled as soon as the suitable candidate is found.