Customer Service Specialist, Member Service Centre (Hybrid)

at  Prospera Credit Union

TEAM LOCAL IS HIRING

Built on nearly 80 years of service in local communities, Prospera Credit Union is a community-based, purpose-driven organization that offers a full range of financial products and services. Prospera is one of the largest credit unions in British Columbia, with approximately $9.3 billion in assets and 120,000 members. With 24 branches, Prospera is proud to serve communities throughout the Lower Mainland, Fraser Valley and Okanagan. It’s our vision to help build vibrant, healthy communities, thriving local enterprises and financially empowered people.
Do you have a passion for delivering exceptional service? We are currently seeking a full-time Customer Service Specialist for our Member Service Centre. This hybrid, all-encompassing role involves providing outstanding customer service and taking the initiative to develop positive relationships while meeting the product and service needs of our members.
Make an impact. Apply today.

• Greet customers and assist customers over the phone, email and chat, establish rapport, address service inquiries and customer concerns, and seek opportunities to deepen customer relationships.
• Proactively seek occasions to demonstrate our value proposition, uncover needs, and recommend appropriate services and solutions.
• Act as the ambassador for digital and self-service channels. Educate customers on the ease and convenience of digital and self-serve channels for daily banking transactions.
• Refer customers to account managers and external business partners as needed, collaborating to ensure a seamless and rewarding customer experience.
• Handle transactions, open personal and business profiles, demand accounts, term deposits, ATM cards, and other banking products and services.
• Participate in sales meetings and maintain an accurate history of sales and service activity on the customer relationship management system.
• Support and participate in community initiatives.