Customer Service Specialist

at  Paul Byron Shoes

Here at Paul Byron Shoes, we are currently recruiting enthusiastic and talented Omni Channel Customer Service Specialists to join our fast-growing and dynamic Head Office Team. Working with our E-commerce and store teams you will be instrumental in developing and maintaining high levels of customer engagement and satisfaction while also participating in ad-hoc projects assigned by the Website Manager.

Requirements:

• Previous Customer Service Experience preferred.
• Strong attention to detail and processes.
• Organised- able to work to deadlines under pressure
• Strong interpersonal and communication skills - capable of working closely with many different areas of the business.
• Knowledge of Klavyio marketing tool an advantage

Experience:

• Customer Service: 1 year (preferred

Responsibilities:

• Provide customer support via email and telephone.
• General administration.
• Provide relevant advice to customers primarily by phone but also through other communication channels as required - including email, web chat and social media platforms.
• Be a key member of the Web Team, focused on optimising customer experience to drive digital conversion.
• Develop a good working knowledge of the stock, working in conjunction with other e-commerce staff and warehouse managers.

Requirements:

• Previous Customer Service Experience preferred.
• Strong attention to detail and processes.
• Organised- able to work to deadlines under pressure
• Strong interpersonal and communication skills - capable of working closely with many different areas of the business.

• Knowledge of Klavyio marketing tool an advantage.

• • Proficient in IT Skills - Excel, Word, PowerPoint
    Job Types: Part-Time, Permanent
    Pay: €13.00 per hour DOE
    Expected hours: minimum 20-37.5 per week

Benefits:

• Employee discount

Schedule:

• Monday to Friday

Experience:

• Customer Service: 1 year (preferred)

Work Location: In perso