Customer Service Specialist

at  Pinellas County Housing Authority

DESCRIPTION

This is a reception and clerical position involving responsibilities for such functions as filing, word processing, placing, and receiving telephone calls, answering, or referring questions and clientele, recording messages, etc. Duties include, but are not limited to, document preparation, mail processing, copying, inventory of Authority forms, assisting with switchboard and receptionist duties, assisting walk-in clients, record keeping, report generation, and other general clerical duties. Acts as the front-line customer service representative and receptionist for the agency. Greets clients and the public and answers/directs inquiries, compiles data, and operates computer in performance of routine clerical duties to maintain business records and reports as directed.

MINIMUM QUALIFICATIONS

• Graduation from a standard high school or possession of a GED certificate.
• One (1) year of experience with general clerical work.
• Outstanding communication skills, both verbal and written.
• Excellent customer service and organizational skills required.
• A combination of experience and training that would provide the required education and experience to qualify.

QUALIFICATION PROCEDURES

Applications will be reviewed for relevant experience, education, and training. Applications must be detailed and complete for proper evaluation. The best-qualified applicants may be required to complete further testing, which may consist of any combination of written, oral or performance examinations. Responses to supplemental questions are required if applicable.

KNOWLEDGE OF:

• Modern office practices, procedures, and secretarial techniques.
• And ability to use effective business English, spelling, and arithmetic.
• And ability to draft correspondence without grammatical or spelling errors.
• Various office machines and equipment and their functions.
• PC, word processing, internet, and spreadsheets.

The statements contained below reflect general details as necessary to describe the principal functions of the job, the level of knowledge and skill typically required and the scope of responsibility but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences or relief, to equalize peak work periods, or otherwise balance the workload.

An essential function is a duty or responsibility that is critical or a unique component of the job and is required to be performed with or without reasonable accommodations.

• Screens telephone calls, answers, or refers requests for information, and operates a computer daily. Assists walk-ins, as necessary.
• Creates/maintains project files, program reporting systems, and spreadsheets.
• Creates and duplicates various departmental forms.
• Gives information to the public with respect to Authority policies, regulations, and procedures. From copy, rough drafts or general instructions, types of form letters, vouchers, reports, or other materials, frequently requiring independent action and discretion on problems encountered.
• Maintains departmental files.
• Prepares and submits required reports to supervisor.
• Composes business correspondence as requested.
• Performs special assignments as requested.
• Perform related duties and responsibilities as required.