Customer Service Specialist

at  PROK Conveyor Components

About Us
As a global leader, PROK has a long international history of building conveyor components for a diverse range of companies, including some of the world’s largest mining companies and engineering firms. We understand the heart of our success lies in the passion, dedication and expertise in our people. We foster a culture that empowers individuals to thrive, innovate and learn. As an employer that goes beyond the ordinary, we are proud to be a part of NEPEAN, employing over 1800 employees across 20+ countries.

• Execution: Accurately interpret customer orders, ensuring that the correct conveyor components are selected and processed for dispatch as well as responding to customer enquiries regarding conveyor components, providing technical information, and guiding them through the selection process.
• Communication: Be the first point of contact being the main customer call support and provide direction to respective teams, as well as liaising with inventory controllers to ensure appropriate stock levels and stocked items.
• Reporting: Be responsible for accurate data management of job registers, Document management and periodic and monthly invoicing activities
• Coordination: Coordinate with the warehouse and logistics teams to ensure timely order fulfillment and delivery.
• Collaboration: Support PROK’s customers with their strong understanding of our conveyor components and their applications.
• Innovation: Be involved with general office administration and supporting the office with initiatives including morning teas and lunches
• Staying ahead: Escalate critical orders/enquiries to the Manufacturing and Sales teams and keep customer informed of progress.
• Culture: Maintain strong relationships with the sales team and act as the go to resource for any customer support querie