Customer Service Specialist (REMOTE)

at  Enersys

EnerSys® is an industrial technology leader serving the global community with mission critical stored energy solutions that meet the growing demand for energy efficiency, reliability and sustainability. We are driven by a passion to provide people everywhere with accessible power to help them work and live better. Our people are our strength, an endless resource for innovation, insight and enthusiasm.
This position will report to our EnerSys Energy Systems business, which serves the telecom, cable broadband, industrial, renewable, and data center markets. Our portfolio combines our stored energy expertise with power systems, enclosures, and renewable energy products to deliver world-class solutions for diverse applications such as 5G, broadband, Internet of Things (IoT), data center, and solar power. Our cutting-edge technology includes Lithium batteries, Fault Managed Power Systems, and Extended Run Time battery backup systems that improve the reliability and resiliency of broadband networks.
EnerSys has over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. Some of our brands include PowerSafe, DataSafe, and Genesis batteries; Cordex power; and Outback Power renewable energy products. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.

MINIMUM QUALIFICATIONS

• High school diploma or equivalent.
• Minimum of 1 year of account/customer service experience in a fast-paced office environment.
• Competent computer skills in Microsoft Office
• Excellent customer service skills and have an outstanding phone manner.
• Fluent in the local language to a very high standard and possess strong communication skills, as liaison with customers and internal stakeholders, is a large focus within the job
• Well-organized and possess a high level of administration ability to effectively manage the complexity and order volumes.
• Proficient in using ERP/MRP enterprise software packages.

PREFERRED QUALIFICATIONS

• Bachelor’s Degree in business or related field
• Advanced excel skill is preferred.

GENERAL JOB REQUIREMENTS

• This position will work in an office setting, expect minimal physical demands.
• Must be able to frequently bend; twist; reach; stoop; kneel or crouch.
  EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. EEO/Minority/Female/Vets/Disable

JOB PURPOSE

Coordinate and execute administrative and supportive account, sales and service activities. Handle questions, complaints, and requests from customers, within company policies and procedures, in order to support the unit in realizing commercial objectives and contribute to customer satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Communicate effectively via telephone, email, and mail.
• Process domestic and international sales orders ensuring accuracy of the information provided and initiating communication necessary to guarantee customer satisfaction.
• Provide total support to field locations and manufacturing facilities on inquiries in order to obtain resolution of issues and have the ability to understand manufacturing process, production planning, sales, and financial effort.
• Liaise with accounts department in relation to customers with credit or invoice issues.
• Process all warranty claims and advise customer of outcomes.
• Liaise with the Purchasing Officer / Logistics Coordinator in regards to ordering stock.
• Coordinate with the Sales team on informing the Customer when delivery dates will not be met.
• Prepare shipping documents including detailing agreed onsite loading requirements.
• Prepare invoices for each product shipment.
• This position has no supervisory responsibilities
• Perform other duties as assigned.