Customer Service Specialist

at  Robert Half

We are in search of a Customer Service Specialist to join our team based in Maple Grove, Minnesota. This role involves interacting with customers, managing customer inquiries, and maintaining accurate records. You will be part of a dynamic team that ensures high-quality customer service in our industry.

• Establish and maintain professional relationships with customers
• Provide accurate and timely information to customers regarding queries such as product prices, availability, and delivery times
• Process customer orders, changes, and returns in accordance with department policies and procedures
• Address customer complaints about product quality or delayed shipments, and work towards a resolution
• Prepare price quotations and initiate purchase orders
• Manage customer inquiries, being their first point of contact
• Learn about our product lines and make recommendations to customers
• Compute prices, discounts, shipping costs, and sales margins
• Maintain up-to-date customer information in the database
• Identify and suggest additional purchases of products and services to customers.
• Proven experience in a customer service role for a minimum of 3 years
• Proficient in Microsoft Excel with the ability to create and manage spreadsheets
• Strong data entry skills with high attention to detail
• Experience in billing and invoice processing tasks
• Excellent verbal and written communication skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Demonstrated problem-solving skills with the ability to handle customer inquiries effectively
• Strong interpersonal skills with a customer-centric approach
• Ability to work both independently and as part of a team
• High school diploma or equivalent qualification required, higher education will be a plus.
  Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
  Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
  All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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