Customer Service Specialist

at  Scout Talent HQ

• Thrive in a supportive environment with regular recognition, including quarterly awards and an annual overseas trip for high achievers!
• Competitive remuneration package with extensive training and a strong preference for internal promotions!
• Be part of an innovative HR tech company in Milton, Brisbane, and contribute to our ongoing expansion!

WHO WE ARE

At Scout Talent, our mission is to help organisations See People First. Our team consists of knowledgeable, dedicated specialists with expertise in recruitment technology and talent attraction strategies.
In an evolving talent market, organisations that recruit the best people are the ones that succeed and outperform their competitors. This belief has guided us for more than 20 years in our mission to empower organisations by optimising their recruitment strategy. We have served thousands of happy clients, delivering innovative services-enabled software to improve how they attract and hire their biggest asset: their people. Scout is a simple, buildable, and powerful suite of products that work in harmony together to enhance the recruitment process. With clients across Australia, Canada, and the US, we’re a fast-growing recruitment technology company on a path to IPO, and we’re only just getting started!

WHO WE ARE LOOKING FOR

More than just skills and experience, we’re looking for a candidate with a true interest or passion for talent acquisition and the desire to work with organisations to achieve great outcomes. Resilience and a willingness to pull up your sleeves and get involved, as well as an enthusiastic and positive approach, will be key to your success.
To qualify, you will need strong technical skills and a customer-centric approach. Additionally, a process-driven mindset and a methodical approach to tasks are highly valued. Attention to detail and a curiosity with an eagerness to learn are also essential traits for this role.

As a Client Success Specialist, You will possess the following skills:

• Excellent problem-solving skills and the ability to adapt to changing priorities
• Experience working towards set KPIs and targets
• The ability to work autonomously
• A passion for getting to know your clients
• Exceptional customer service skills with a dedication to always putting the client first

Desirable Skills:

• Talent acquisition or recruitment experience
• Experience using recruitment or HR software

Your responsibilities will include:

• Implementing and onboarding new client accounts
• Conducting training sessions for users and addressing questions regarding our software
• Handling Level 2 & 3 support cases including complex troubleshooting and identifying potential bugs
• Joining Account Executives in meetings with prospective clients to demonstrate our software product
• Proactively collaborating with internal teams, providing resources and systems knowledge to support our clients
• Providing best practice, strategic and commercial Talent Acquisition advice to clients from various industries
• Contributing to continuous improvement strategies for client engagement, both internally and externally
• Building positive relationships with clients and identifying opportunities to further service them through our other internal teams
• Championing clients’ needs and ideas to promote the development of our product roadma

The remuneration package for this role is made up of a base salary and performance-based incentives, commensurate with skills and experience! Here are some more reasons why you’ll love working for Scout:

• When it comes to career development, we invest in training and give you the opportunity to get to know other parts of the business. If you’re interested in leadership in the future, we’re firm believers in promoting from within!
• We are a well-established organisation with 20 years in the industry, yet we continue to grow and innovate, remaining open to new ideas.
• We have regular rewards and social events - including quarterly awards nights/parties, and an annual overseas trip for high achievers!
• We have a commitment to supporting each other’s health and well-being, with initiatives such as Step Forward, Tour de Office, access to an employee assistance program, and team members who have completed their Mental Health First Aid.
• It’s an exciting career in one of the world’s fastest-growing industries, software and services in the HR tech space.
• You will have the chance to join a well-established global organisation and get in at the early stages of the next phase of growth