Customer Service Specialist

at  Teleperformance

ARE YOU INTERESTED IN JOINING OUR TEAM AS A CUSTOMER SERVICE SPECIALIST?

If you are looking for a place to start or build your career in Customer Services or develop your skills and experience in an exciting environment that encourages YOU to bring out your best then THIS is the place for you!

SKILLS NEEDED TO BE A CUSTOMER SERVICE SPECIALIST

We are looking for the following skills and attributes:

• Strong verbal and written skills with the ability to show attention to detail
• Ability to establish collaborative customer relationships in a fast-paced environment.
• A good attitude and the ability to interact with lots of different people.
• Professional and friendly telephone manner
• Customer Service experience
• Experience of working in a target driven environment to a high standard.
• PC skills, and the ability to navigate multiple systems competently, with ease.
• A good consistent typing speed
• Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence.
• Able to work within a fast paced, engaging environment

THE ROLE

Working as part of a team you will work in a busy fast paced environment, be proactive and have a resolution driven approach.
Our callers want to talk to people with personality. People who’ll listen, ask the right questions and offer the solutions that leave them smiling. That’s why we’ll encourage you to be yourself in our fast-moving, fast-growing business.
We have a wide range of customer service advisor roles available. We need great people with customer service experience and good computer skills to fill them. Bring your experience and enthusiasm and you’ll have the chance to support some of the world’s leading brands.
Comprehensive training, opportunities to progress, recognition schemes and discounts on top retail brands are just a few of the benefits on offer.
For contact centre roles with the human touch, apply today and find out about the things that make Teleperformance a great place to work.

What will we give you? Well there’s plenty, where do we start?

• Paid training and additional support in a dedicated area that we call “Nesting”. This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don’t worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help.
• The chance to showcase your skills and fast track your career through our internal progression path