Customer Service Specialist

at  UL Solutions

• Receives inquiries from customers from various sources (phone and email), answers questions and/or resolves individual problems.
• Coordinates and develops customer relationships by handling customer inquiries on such topics as My Home, invoicing, label and inspection, etc., opening new projects and supporting a smooth communication between customers and UL departments.
• Collects customer product information, identifies the industry that will perform work, and communicates completion time commitments.
• Prioritizes customer needs, determines any special requirements, and obtain required information and samples to open the project.
• Organizes customer information by classifying and segmenting the customer, entering new or updated information into database, etc., using the Customer Relationship Management (CRM) system.
• Provides support for non-technical customer requests, including questions/issues such as billing inquiries, service requests and general UL information.
• Assembles all required reports and documents to be sent to the client in a complete package, measures and monitors customer satisfaction through customer satisfaction reviews, follows up on concerns, informs customer of the certification, and closes the project.
• Actively participates in teams to continuously improve and drive quality into ULs service to the customer.
• Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
• Performs other duties as required.
• Cold calling and leads qualifications for sales.
• Handles customer inquiries from various sources (phone, chat and email), providing necessary information and/or resolving problems.
• Coordinates and develops customer relationships by handling customer inquiries regarding e.g. invoicing, label and inspection, etc., supporting a smooth communication between customers and UL departments.
• Collects customer product information, identifies the industry that will perform work, and communicates completion time commitments.
• Organizes customer information by classifying and segmenting the customer, entering new or updated information into database, etc., using the Customer Relationship Management (CRM) system.
• Provides support for non-technical customer requests, including questions/issues such as service requests and general UL information.
• Monitors customer satisfaction through customer satisfaction reviews, follows up on concerns, informs customer of the certification, and closes the project.
• Actively participates in teams to continuously improve and drive quality into UL’s service to the customer.
• Connects with potential customers to explain UL services specifics and support the decision making process.
• Cold calling and leads qualifications for sales.
• Higher Secondary Education (High School Diploma) and generally one year of customer service / sales or related experience.
• Strong command of spoken and written Italian and English is a must.
• Knowledge of Salesforce or other Customer Relationship Management (CRM) system would be nice to have.
• Ability to build strong relations, pro-client and proactive approach.
• Strong communication and problem solving skills. Comfortable with cold calling.
• Well-organized, detailed person with good time management skills.
• Curious person who is eager to learn.
• Team player with ability to work effectively with a diverse team.
  A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage

Please refer the Job description for details