Customer Service Specialist Under Armour (M/F)

at  Oberalp

The Oberalp Group is a management driven family business - a house of brands that creates high quality technical mountaineering products. We have 6 own brands Salewa, Dynafit, Pomoca, Wild Country, Evolv and LaMunt. As an exclusive partner of other brands in the sports sector we offer our entire know how in communication, sales and image building.
We are a team of more than 1000 employees in 11 countries worldwide – a group of adventurers and dreamers, mountaineers, looking for their next peak.
The Customer Service Under Armour takes care of retailers and clients from the order through the coordination of the delivery to the after-sales service and checks orders in terms of quality, quantity, prices and delivery date tracking the status until final delivery.
Being the main “day to day” contact for retailers and customers, you are responsible to manage their requests, involving for resolution the correct people into the organization. You work closely with the Sales Manager and support the Sales Representatives in the order management.

• Management of sales order into the ERP system, ensuring that products are delivered on time with the right quantity and quality and taking care about customer requirements
• Support of the Sales Manager and Sales team in preparing and managing the sales campaign, including management of the samples, set up of the show room, preparation of offers/commercial conditions, communication of availability list, processing of sales reporting/statisticsBe the main day to day contact for retailers– before and after sales – taking into account and managing their requests involving the correct people into the organization (logistics, credit management)