Customer Service Specialist

at  UNIVET SRL

ABOUT US:

Univet is a renowned Italian brand operating within a dynamic international group, specializing in pioneering advancements in eyewear product development. With over 25 years of experience, we have carved out a leading position in optical technologies. Our relentless pursuit of excellence, innovation and creative ingenuity sets us apart, making Univet a distinguished name in the global market. As we continue to push boundaries and expand our product offerings, we are seeking a talented Customer Service Specialist.

POSITION OVERVIEW:

The resource, reporting to the Customer Service Manager, will be part of the Sales Area and will be responsible for ensuring the efficiency of the customer management process.

QUALIFICATIONS:

• Diploma or Degree or equivalent qualification
• Previous experience (min 3 years) in Customer Service / Back Office Export activities (preferably in the optics industry)
• Business fluent German and very good written and spoken English skills
• Dealing with demanding customers on a daily basis
• Knowledge of ERP systems - MS Office programs (Excel, Word and PowerPoint)
• Strong service mindset and structured way of working
• High degree of eloquence paired with friendliness round off your profile perfectly
  Smart working policy: 6 days/month remotely (after the first 6 months)
  Location: Karlsruh

Back Office Prescription Safety Eyewear

Management of contact with customer / distributor in pre- and post-sales

• Data entry docs in the ERP system (Sales orders, Offers)
• Check shipping procedures and documentation
• Payment Management
• Any post-shipment disputes
• Post-sales phase management
• Management of Complaints, Returns, Credit Notes
• Daily cooperation with the sales team
• Take care of customer orders (by phone, email, fax)
• Check and release orders for prescription glasses
• Processing all customer inquiries relating to orders, shipment status and invoices
• Maintaining and managing customer data in the ERP system
• Support at customer events and trade fairs

Direct contact with internal departments

• Production to control the progress and fulfillment of the order
• Warehouse for shipping and related documents
• Account dpt for customers’ debts situation
• Purchases for evaluation of shipping times and missing products

Support for Sales Area Managers – Branches

• Offer Management
• AM Report Evaluation