Customer Service Specialist with Portuguese

at  Technogym

Customer Service Specialist with Portuguese
Location:Lisbon, 11, PT
Function/Branch: Operations
Type of contract: Permanent Employee
Our Company
Technogym inspires 55 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the wellness lifestyle of exercise, a balanced diet, and a positive mental approach, Technogym has rapidly grown into a success story of over 2,500 employees at 15 branches, expanding to more than 100 countries and has been selected as Official Supplier to 9 editions of the Olympic Games - from Sydney 2000 to Paris 2024.
If you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams, you have the right spirit to join Technogym! You will naturally fit with our culture if you work out and live a healthy lifestyle, are pro-active, determined and digital savvy. Move with us for a better world!
Your Role
We are looking for a Customer Service Specialist with Portuguese in Lisboa who will play a crucial part in the premium customer journey, executing ‘order to cash’ processes in an accurate and timely manner, supporting the customer and sales teams in ensuring a seamless and well-communicated process flow.
The role offers variety, empowering you to take ownership of the customer and the processes from ’order to cash’, including delivery management. We support a diverse range of customers and as a Customer Service Specialist, you will work with your assigned customer segments and territories, allowing you to form close relationships with your customers, sales team and Service Centers.

Your Impact

• Guarantee precise and timely order processing from quote confirmation to billing.
• Guarantee a Premium Customer Experience, managing customer touchpoints.
• Ensure frictionless delivery planning and management through the logistics portal: delivery date management, D&I job assignment & activity closing.
• Optimize free stock and manage Purchase Orders to HQ, when required, ensuring the correct management of stock movements.
• Ensure accurate management of the order portfolio (backlog), avoiding expired backlog and proactively liaising with Sales to predict backlog slippage.
• Constantly update the IT systems with all relevant information collected during customer service activities.
• Ensure the proper management of Technogym Care Activities, providing adequate feedback to customers’ inquiries.
• Manage a post-delivery survey to assess customers’ satisfaction, proactively solving any issues with the customer.

About You

• Minimum 3 years of relevant experience in Customer Service.
• Fluency in Portuguese, English and Spanish.
• Knowledge of SAP – advanced SD module use.
• Willingness to travel to Barcelona offices a week/month.

Please refer the Job description for details