Customer Service Specialist

at  Yourgene Health

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Job title: Customer Service Specialist
Location: Hybrid based in Singapore (Yourgene Health Singapore, 3 Fusionopolis Place, #5-54 Galaxis Work Loft, Singapore 138523)
Contract Type: Full-time, Permanent
Salary & Benefits: Competitive Salary + Benefits Package

OUR CULTURE:

Yourgene is a growing, vibrant and exciting place to work, we are looking for committed driven individuals to be part of our next growth journey. Our culture is described by our employee’s as collegiate, friendly, professional, innovative, open and fast paced. We have nay social and well-being initiatives run by our Social Huddle that keep our sense of community alive during challenging times that the pandemic has thrown our way. At Yourgene we focus on putting values led programmes in place to ensure that we can attract, retain and develop our people. We want our people to have a career with Yourgene and we ensure that they are recognised and rewarded for their achievements and commitment, everyone plays a critical role in our growth journey.

QUALIFICATIONS, SKILLS AND ABILITIES:

• Extensive experience in customer service positions
• Excellent organizational skills and an ability to cope with tight timelines and coordinate projects or assignments
• Excellent communication and teamwork skills
• Fluency in Mandarin and English in written and verbal.
• Ability to cope with the demands of a fast-paced, technology-based business.
• Must be willing to learn new aspects of the role and have a proactive approach to sourcing and sharing information.
• A sense of enthusiasm, integrity, a can-do attitude, and a willingness to succeed.
• Proficiency in using ERP systems (e.g., NetSuite Oracle) and Microsoft Office programs (Excel, Word, PowerPoint).
• Ability to present in weekly meetings in front of management and prepare presentation slides.

This role is based in the APAC region, working within a diverse Customer Care Team. Yourgene Health (YGH) is an international molecular diagnostics group that develops and commercializes genetic products and services. The group works in partnership with global leaders in DNA technology to advance diagnostic science. We are looking for the right individual to contribute to our organization to support our strategic growth plans and our goal of delivering a continuously improving customer journey.
Your primary focus will be on the APAC region, which looks after internal and external customers across our APAC operations to ensure our customers’ expectations are met.