Customer Service Supervisor

at  Groupe SKYSPA

DO YOU ASPIRE TO BE PART OF A PASSIONATE, DYNAMIC TEAM THAT’S ALWAYS READY TO HAVE FUN AT WORK?

Groupe SKYSPA offers you an exceptional opportunity to thrive!
The warm atmosphere of SKYSPA DIX30 immerses you in a vibrant and inclusive energy, and its lively environment in the heart of Quartier DIX30 gives it a fun and friendly vibe.
We are looking for a Customer Service Supervisor to join our wonderful team and contribute to the growth of SKYSPA DIX30.

• Exceptional customer service: Providing a highly professional, courteous, and efficient experience for our clients;
• Team supervision: Guiding and motivating the massage and aesthetics teams, while supporting staff from other departments in the absence of their supervisor;
• Talent management: Overseeing the hiring, training, and evaluation of aestheticians and massage therapists. Optimizing schedules and ensuring the quality of service provided;
• Treatment optimization: Planning and maximizing the daily schedule to meet and exceed our ambitious goals;
• Compliance: Ensuring that our policies and protocols are followed, and contributing to their continuous improvement;
• Care management: Assigning treatments, balancing schedules, welcoming clients, and diplomatically handling complaints;
• Smooth administration: Managing administrative aspects related to payroll, tips, and appreciation cards;
• Stock management: Overseeing inventory, placing orders, and proposing new products as needed;
• Trend awareness: Staying ahead of new trends in massage and aesthetics to enhance our service offerings;
• Impeccable site: Ensuring the site opens in accordance with cleanliness and quality standards, with frequent checks after opening;
• Team spirit: With your positive attitude, you will support your colleagues and your manager in various related tasks;
• Active collaboration: Working closely with the customer service supervisor and supporting the team with bookings and client reception