Customer Service Supervisor - Manly Bowling Club

at  Manly Bowling Club

ABOUT US

Mounties Group Values are Family, Honesty, Care, Innovation, Fun and Loyalty. We are a Profit for Purpose organisation owned by its members and we exist to improve the lives of our members.
Mounties Group have over 250,000 members that use our services across a broad range of industry sectors including: Health & Fitness, Retail, Medical, Hospitality, Homecare and Allied Health.
We employ over 1,000 people and are rapidly growing, particularly in the Health and Wellbeing segment of our business. Our Head office is located in Mount Pritchard and supports businesses across NSW, QLD, VIC and the ACT.

ABOUT THE ROLE

We are currently searching for a motivated and enthusiastic Customer Service Supervisor who is eager to take their career to the next level and oversee operations across our venue, Manly Bowling Club, on a permanent part-time basis.
As a Customer Service Supervisor, you will be responsible for overseeing all day-to-day operations to ensure a smooth operation whilst demonstrating a commitment to ensuring memorable moments are created for all.

Your key duties will include but not limited to the following:

• Ensure compliance with the Registered Clubs Act, Liquor Act, Food Act, RSA, RCG, HACCP and Gaming Regulations
• Assisting with coaching, development and performance management of our staff
• Liaise with relevant stakeholders as necessary to ensure smooth day-to-day operations
• Promote continuous improvement of our service delivery
• Attend and manage customer complaints and issues that arise
• Ensuring our customers’ needs are met
• Assist with compliance requirements by accurately updating reports in Risk Manager
• Manager

To be successful for this role, you should have the following:

• Minimum 3-years experience in a similar role
• Hold a current NSW RSA & RCG competency certificate
• Certificate IV in Hospitality or equivalent (desirable)
• Strong understanding of the Registered Clubs Act, Liquor Act, Food Act, RSA, RCG, HACCP and Gaming Regulations to ensure the Clubs compliance
• Proven track record in delivering exemplary customer service
• Ability to lead and coach a team
• Immaculate grooming and presentation
• Attentive, empathetic and compassionate
• Excellent time management skills
• Availability to work a flexible roster that includes days, nights, weekends and public holiday