Customer Service Supervisor with French - Cover for Maternity leave

at  Ormco

JOB DESCRIPTION:

Envista is a dental corporation and we partner with dental professionals who do more than create healthy, beautiful smiles — they create confidence. To achieve their goals, they need a champion. They need someone who will be there for them, side by side and end to end.

Within the group, Ormco is an orthodontics part of the business, currently looking for a Customer Service Supervisor with French.

In this role you will collaborate closely with the Head of Customer Care and other team supervisors in order to ensure that Ormco is a reliable, professional and responsive partner for all customers with focus on the French market.

WHAT WILL YOU BRING?

• Strong leadership skills and team-oriented personality, team player
• Proven successful experience of building and developing high-performing teams
• Stress management, strong structure and goal orientation
• Risk and project management driven by customer focus
• Ability to build strategic work relationships and negotiate with internal and external customers
• Efficient communication, provide constructive feedback, mentorship and coaching
• Fluent level of English language
• C2 level of French

We’re looking forward to receiving your CV.

Once being onboarded, you can expect comprehensive product training and continuous support from your direct supervisor and other team members.

• Leading, supporting and developing team of 10 Customer Support Specialists.
• Working with stakeholders, like Sales and Credit collections, to deliver on targets with high customer satisfaction.
• Insuring the team has a high standards of Customer Experience (phone calls coverage, backups, professional customer approach).
• Working in continuous improvement methodology to find better and improved ways of working our processes.
• You care about building and maintaining excellent relationships with various stakeholders (sales, credit collection, finance, warehouse colleagues).
• Supervisors participate on stakeholders’ meetings to represent the CS organization, and to collect and act on Customer Experience feedback.
• You Guarantee the customer experience cycle in all service incidents with sense of urgency, strengthening customer loyalty.