OUR REQUIREMENTS:

• Min of 3 years in a service industry (experience of working in an International environment preferable)
• Evidence of an exceptional customer care track record proving levels of focus is key in this arena
• The desire and passion to exceed customer expectations and challenge continually to make a positive difference to the team, internal customers and Members
• Proven experience of handling direct customer contacts and complaint management
• Contact Center supervisory and team management experience (minimum 1 year)
• Strong leadership skills with flexibility to lead with various styles as deemed appropriate to create change and opportunities for development
• Excellent interpersonal skills and a strong team player
• A fast learner with experience of Change Management
• Full command of the English language
• Fluent in Italian (knowledge of other European language would be an advantage)
• Excellent verbal & written communication skills
• Able to handle a variety of tasks and be able to prioritize
• Highly self-motivated with the ability to instill passion and motivation amongst the team
• Well-organized with excellent time management skills

WHO WE ARE:

Herbalife is a global nutrition company that has helped people pursue a healthy, active life since 1980. Our nutrition, weight management and personal care products are available exclusively to and through dedicated independent Members in more than 90 countries.
Our company offers a culture focused on people, their needs, relationships, and career to help expand talents and a chance to change lives: https://iamherbalifenutrition.com/.
For 40 years, we’ve known that good nutrition leads to a better life. If you’re ready to help us on our mission for nutrition, we want to hear from you today.

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ABOUT THE ROLE:

Supervisor is responsible for managing the service delivery and levels of full engagement with Members. In addition the day-to-day tasks of the Member Services team for all Member Services functions.

IN THIS ROLE, YOU WILL:

• Training & Coaching of Member Services team
• Ensuring engagement activities related to Member Coaching, Awareness and Education (Walk In/ Inbound & Outbound interactions)
• Added value by providing guidance and training that supports business growth, Member awareness, Sales & Marketing initiatives, Regional & EMEA goals/ targets
• Delivery of the highest levels of Members experience where customer centricity is the key focus
• Achievement against service targets
• Ensuring strong levels of team knowledge and understanding to enable effective call handling at first point of call (team training and coaching)
• Agent development and progression
• Levels of team motivation and professionalism; development and succession planning
• Ensuring the team act as Ambassadors for the Herbalife Brand
• This role also includes close working partnerships with other key Business Stakeholders to ensure ‘bridging’ at all levels is 100% achieved to enable effective communication with Members and internally