Customer Service Support Officer

at  Scotpac

Call Centre & Customer Service
Call Centre - Inbound
We’re on the lookout for a proven Customer Service rockstar to join our Operations team and help give our clients every chance of success.
This would be the ideal role for someone who enjoys working in Customer Service teams in Commercial Finance Operations. Previous experience in Inbound Customer Service preferred
Our Purpose
We are on a big journey at ScotPac pushing the boundaries of SME lending. We started our journey over 30 years ago with a very relationship focused approach helping the SME market with their cashflow requirements. Customer relationships remain in our DNA.
We want to make it even easier for businesses to obtain the finances that they need to thrive and grow in today’s marketplace with disruptive experiences and products.

What you’ll do:

• Answer inbound customer service calls in a professional manner and provide prompt service.
• Carry out customer service tasks and support the Shared Services team.
• Be the first point of contact in resolving customer queries.
• Triage inbound calls to relevant areas of Scotpac when necessary.
• Support the delivery of efficiencies to create value for ScotPac.

What you’ll bring with you:

• Previous experience in Inbound Customer Service, ideally in the Financial Services industry or in a commercial environment.
• Strong customer service skills with a customer centric mindset.
• Excellent problem-solving skills with a solution focused approach.
• A positive can-do attitude with the ability to work autonomously & as part of a team.
• Strong communication skills with a proven ability to build and maintain strong internal and external relationships.
• Excellent organisational and time management skills.
• Collaboration skills with ability to build good working relationships across customer base and the organisation.
• Willingness to develop and grow with the business.

What We Bring:

• An opportunity to gain valuable experience with guidance and mentorship from leading industry experts
• We support all types of flexible working that allow you to balance your work, your life and your passions
• Wellness benefit centered around your physical, mental, financial and social health including a $299 allowance to spend on your health each year.
• Birthday leave
• Leave incentive policy
• Mental Health Relief Day
• Paid Parental Leave
• Collaborative and inclusive culture – everyone is friendly and happy to help
• Support of ongoing professional development and professional certifications
• Charity events with all donations doubled by the company
• 2 days volunteer leave per annum

Please note as part of the recruitment process candidates may be required to complete an Anti-Money Laundering Check, Bankruptcy & Personal Insolvency Check and Police Chec

• Answer inbound customer service calls in a professional manner and provide prompt service.
• Carry out customer service tasks and support the Shared Services team.
• Be the first point of contact in resolving customer queries.
• Triage inbound calls to relevant areas of Scotpac when necessary.
• Support the delivery of efficiencies to create value for ScotPac