Customer Service Team Leader
at Dana Incorporated
Győr, Győr-Moson-Sopron megye, Hungary -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 02 Dec, 2024 | Not Specified | 04 Sep, 2024 | 5 year(s) or above | Continuous Improvement,Interpersonal Skills,Time Management,Microsoft Office,Root,Sharepoint,Salesforce,Performance Reviews,Communication Skills,Leadership,Sap | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
EDUCATION AND QUALIFICATIONS
Minimum Bachelor’s degree.
5+ years customer service experience in a manufacturing/distribution environment, in lieu of degree.
Experience with SAP, Salesforce, SharePoint, and Microsoft Office a plus.
SKILLS AND COMPETENCIES
Clear understanding of Customer Service processes with a focus to continually define & improve.
A passion to ensure customers are delighted with our service.
Data analysis ability with root cause problem solving skills.
Knowledge of Dana products a plus
Top oral & written communication skills
Good organizational, Time Management and planning skills
EDI process knowledge a plus
Ability to Logically delegate Tasks
Ability to multi-task.
Strong interpersonal Skills
Ability to absorb new information in a fast-paced environment.
Effective oral and written communication skills
Good telephone skills/conflict resolution skills
Organized and able to shift priorities based on business needs.
Process and Continuous Improvement mind set.
Produce performance reviews as established by Leadership.
LANGUAGE SKILLS
- Excellent English language skills, both written and spoken
- Good German language skills, both written and spoken.
Responsibilities:
JOB PURPOSE
Exceed the needs of our customer by promptly responding to incoming inquiries. Provides proactive needs analysis to exceed customer expectations. Perform investigation to determine root cause for process improvements. Team Lead help lead team of COR in daily operations and perform same tasks if/as needed.
JOB DUTIES AND RESPONSIBILITIES
- Answer customer incoming calls/chat/emails.
- Enters orders into ERP system.
- Upsell placing orders of danaaftermarket.com.
- Review and resolve blocked orders.
- Responds to price, availability, and inquiries.
- Handles delivery improvement requests.
- Coordinates open order and back-order follow-up.
- Past due customer communication.
- EDI/Teccom process knowledge
- Provides EDI/teccom/Weco support & resolves reject errors.
- Resolve ASN issues.
- Coordinates shortage, overage, damage claims and returns.
- Works with sales, accounting, and product management to resolve debits, credits, and warranty related issues.
- Schedules and executes shipments in cooperation with logistics, customers, and forwarders.
- Handles invoicing and shipping documents.
- Handles shipment tracking.
- Handles document requests and export documentation.
- Maintains master data.
- Executes dunning for account receivable.
- Participates on occasional projects upon need; supports ASMs with price lists and statistics.
- Performs all other duties as assigned.
- Perform COR tasks if/as needed.
- Motivate and encourage team members through positive communication and feedback.
- Manage daily operations including monitoring of team performance metrics.
- Conduct daily communication huddles.
- Track and approve employee attendance, vacations, sick time, etc.
- Provide input for performance reviews for employees.
- Assist in new process development implementation and review.
- Lead special project work functions.
- Data analysis and process improvement recommendations.
- Assist with daily case volume as needed.
REQUIREMENT SUMMARY
Min:5.0Max:10.0 year(s)
Outsourcing/Offshoring
Purchase / Logistics / Supply Chain
Customer Service
Graduate
Proficient
1
Győr, Hungary