Customer Service Team Leader
at Martin Brower
Heywood OL10, England, United Kingdom -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 19 Oct, 2024 | Not Specified | 19 Jul, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Responsibilities:
- Ensuring the team process all new sales orders and amendments to existing orders in accordance with customer Service Level Agreements and internal processes, through liaison with internal departments and directly with our customer.
- Ensuring you set accurate client expectations and that these are achieved in relation to Service Level Agreements
- Ensuring the team process all requests in line with existing company procedures and to deadlines
- Ensuring accuracy for all transactions is conducted within operating parameters and subsequent errors are rectified in line with internal or external service level obligations
- Ensuring all client queries are resolved in a timely and professional manner (resolving all queries at first call wherever possible), liaising with internal departments when appropriate and owning the final resolution
- Ensuring you provide customers with information on progress and where necessary authorise credits / compensation in line with the operating parameters defined at the time
- Ensuring all client communication both verbal and written is dealt with professionally and recorded accurately in the appropriate business system
- Create an accurate reporting suite (to include KPI’s) to be able to measure individual performance along with Business results for all activities undertaken within the team
- Work with other departments to identify and execute automation of systems and processes to enhance the efficiency within the department / business
Qualifications:
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
Sales / BD
Customer Service
Graduate
Proficient
1
Heywood OL10, United Kingdom
