Customer Service Team Leader

at  NSW Trains

CUSTOMER SERVICE TEAM LEADER - CENTRAL STATION

Organisation/Entity: NSW Trains
Job category: Call Centre & Customer Service
Job location:Haymarket, NSW, AU, 2000
Job reference number: 98315
Employment type: Permanent Full-Time
Salary range: $1389.3-$1389.3
You’re a future-focused leader who embraces and helps others adapt to change.
Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

WHO WE ARE

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.
At NSW TrainLink, we help connect passengers all over NSW and beyond. Our intercity and regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories.
Our services support thriving regional communities and economies by helping people access the things that are important to them and by bringing visitors to our stunning regions.

Be responsible for station operations and frontline staff on shift by providing leadership, guidance and support when dealing with services issues and escalations.
Build strong and trusting relationships with your team and other stakeholders to ensure a collaborative team culture and want to assist in developing innovative strategies to improve our services.
Demonstrate a safety critical mindset and proactively determine priorities while working in a fast-paced operational environment to ensure all safety standard requirements are met.
Please view the Role Description and the Information Pack.
These current vacancies are permanent full-time roles working on a 24/7 rotating shift roster which includes weekends, afternoons, nights and as well as public holidays. You may also be requested to work additional hours at short notice with the potential for overtime.
A Talent Pool will be created for current and future temporary and permanent, full-time positions that become available at Central Station over the next 18-month period. If you are deemed suitable at interview and a vacancy arises, you may be contacted and asked to complete pre-employment checks.