Customer Service Team Leader

at  OVHcloud

53-332 Wrocław, województwo dolnośląskie, Poland -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate18 Dec, 2024Not Specified21 Sep, 20243 year(s) or aboveCommunication Skills,Team Management,English,Leadership SkillsNoNo
Add to Wishlist Apply All Jobs
Required Visa Status:
CitizenGC
US CitizenStudent Visa
H1BCPT
OPTH4 Spouse of H1B
GC Green Card
Employment Type:
Full TimePart Time
PermanentIndependent - 1099
Contract – W2C2H Independent
C2H W2Contract – Corp 2 Corp
Contract to Hire – Corp 2 Corp

Description:

SKILLS REQUIRED

  • Team Management and leadership skills of at least 3-5 years
  • Strong oral and written Communication Skills
  • Capacity to build strong relationships and motivate the team
  • Very good understanding of customer relations, tools and processes
  • Result oriented, dynamic and enthusiastic
  • Fluent Polish and English

Responsibilities:

  1. Team management
  • Lead, motivate and challenge your team, helping them meet individual and team targets
  • Help develop the skills of our support representatives : listen in on phone calls and give briefings/feedback based on the Voice of Customers (VOC) teams’ reports
  • Monitor employees’ professional development, e.g. work with customer representatives to define training measures and development paths
  • Participate in the recruitment of your team and help new employees to integrate

REQUIREMENT SUMMARY

Min:3.0Max:5.0 year(s)

Marketing/Advertising/Sales

Sales / BD

Sales

Graduate

Proficient

1

53-332 Wrocław, Poland