Customer Service Team Leader

at  Thermo Fisher Scientific

JOB DESCRIPTION

We have an opening for a Team Leader in our Customer Service Department, located at our Shared Service Centre in Budapest. This is an exciting chance for a driven individual who has prior experience in team management within a fast-paced customer-centric setting. This role provides excellent prospects for professional development. The main responsibility is to ensure team members consistently deliver exceptional customer service and cultivate customer loyalty. Additionally, the role involves supporting business performance and aligning with overall growth objectives.

REQUIRED EDUCATION/EXPERIENCE:

• 4+ years of relevant customer service experience, preferably in a technical environment
• 2+ years of People management experience
• Equivalent experience is acceptable in lieu of a Bachelor’s or Master’s Degree.
• Demonstrates deep understanding of Client Service environment and proven knowledge of dealing with internal and external customers in a matrix organization environment
• Fluency in the English Language, both written and verbal. German language knowledge is an advantage
• Experience with ERP systems
• Advanced Microsoft Office user (Outlook, Excel)
• Strong focus on operational efficiency and a commitment to achieving measurable outcomes
• Strong written and verbal communication skills
• Strong focus on process improvement and effective problem-solving abilities.
• Able to mentor, coach, and train other team members
• Capable of making decisions within the scope of their responsibility
• Seeking individuals who are self-motivated, enthusiastic, display a positive attitude, and thrive in collaborative environments

Please refer the Job description for details