Customer Service Team Leader

at  Uniphar

REQUIREMENTS:

• Minimum of 3 years’ experience in a customer service role, with at least 2 years in a senior team position.
• Strong leadership and management skills – representing the team at a business level.
• Problem-solving mindset, with a focus on customer satisfaction, operational efficiency, with an eye for detail and quality service provision.
• Ability to remain calm under pressure and resolve conflicts effectively.
• Detail-oriented and organised, with the ability to multitask and prioritise effectively.
• Proficient in MS Office (Outlook, Excel, Word and Powerpoint).
• Perform any additional tasks or special projects as assigned by the department manager.

UNIPHAR – WHO WE ARE

With a workforce of more than 3000 employees spread across Ireland, United Kingdom, Mainland Europe, MENA, and the USA, Uniphar is a trusted global partner to pharma and MedTech manufacturers, working to improve patient access to medicines around the world. Uniphar provides outsourced and specialised services to its clients, leveraging the strong relationships with 200+ of the world’s best known pharmaco-medical manufacturers across multiple geographies, enabled by our cutting-edge digital technology and our highly expert teams. Uniphar is organised into three key divisions: Supply Chain Retail & On Demand, Uniphar Med Tech and Uniphar Pharma.

PERMANENT ROLE

Objective
To lead an effective Customer Service Team. Assisting in the support and management of all Customer Service Representatives, to ensure continued focus on delivering “Best in class” customer service to all Uniphar customers.