Customer Service Team Leader

at  UPMC

Are you passionate about providing top-notch customer service in a dynamic healthcare environment? UPMC Presbyterian is seeking a dedicated Customer Service Team Leader to join our team! In this role, you’ll be the friendly face and voice for our valued patrons, ensuring that every interaction reflects our commitment to service excellence and adheres to the Pennsylvania Motor Vehicle Code.

• Direct valets in directing/coordinating vehicle traffic.
• Identify a problem and resolve it promptly or contact the appropriate resource.
• Respond to the needs of patrons with wheelchairs or other physical disabilities, using quick judgment on whether or not to assist them.
• Work as a team leader in resolving any problems that would conflict with the prompt delivery of the valet service.
• Issue parking tickets to all vehicles that pull into the driveway.
• Greet all patrons with a smile; identify themselves, and direct patron to the appropriate valet lane with the utmost personalized service.
• Assist patrons in and out of their vehicles in a prompt and courteous manner.
• Report any damage or accident with a patron’s vehicle.
• Monitor level of customer service and inform supervisor of any issues affecting a patron’s satisfaction.
• Upon departure, ensure timely return of vehicle, verify the ticket stub and number, open door(s), and assist patrons into the vehicle if necessary.
• Work as a team leader to direct vehicle traffic, acknowledge patrons’ vehicles, and provide access to the medical center.
• Communicate with both escorts and valets via radio using proper radio etiquette at all times.
• Must operate customer vehicles in accordance with the Pennsylvania Motor Vehicle Code.
• Adhere to philosophy and standards of UPMC Presbyterian Shadyside by conveying respect, enthusiasm, professionalism, and a positive attitude in work situations with patient, peers, medical staff and visitors.
• Communicate any problems clearly and effectively with all valets via radio using proper etiquette at all times.
• High School diploma or equivalent preferred.
• 1-2 years of customer service experience is required.
• Ability to operate all types of passenger vehicles.
• Excellent interpersonal and verbal communication skills.Licensure, Certifications, and Clearances:
• Driver’s License