Customer Service Team Leader

at  William Hill

Birmingham B36, England, United Kingdom -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate27 Nov, 2024GBP 25182 Annual31 Aug, 2024N/AIncentives,Coaching,Customer Service,Customer Service RepresentativesNoNo
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Description:

For our customers, William Hill is more than a betting shop. It’s a home from home. A place where you can meet friends, socialise, and enjoy the sport with a warm tea or coffee in hand.
As a Team Leader in one of our betting shops, you’ll play a vital role in helping us to maintain this atmosphere. In return, you’ll be rewarded with continuous training and development, great benefits, and opportunities to progress with our Career Pathways.

Responsibilities:

This is not solely a desk-based role, you’ll be on the shop floor, engaging with our customers and ensuring the best experience by:

  • Leading and motivating a team of Customer Service Representatives
  • Coaching and development of your team
  • Maintaining high standards and ensuring the shop always looks the part (e.g., visual displays)
  • Building relationships with our customers and providing an excellent customer service
  • Championing safer gambling at all times
  • Opening and closing the shop, with support from your team as required
  • Ensuring your shop achieves targets


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Marketing/Advertising/Sales

Sales / BD

Sales

Graduate

Proficient

1

Birmingham B36, United Kingdom