Customer Service/Technical Support Representative (On-Site)

at  Concentrix

Job Title:
Customer Service/Technical Support Representative (On-Site)
Job Description
The Advisor II, Technical Support responds to basic to complex inquiries of a technical nature including hardware/software, or other designated client products. This position assists external/internal users of the client’s technical products or services by answering questions and solving problems involved in their use.
Title: Customer Service/Technical Support Representative
Location: Belleville, Ontario

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a Customer Service/Technical Support Representative position at Concentrix is just the right place for you!
As a Customer Service/Technical Support Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include:

• 18 years of age with a High School Diploma/GED
• Excellent customer service
• Banking and invoicing accounts receivable would be an asset.
• Prior customer service experience required. (at least 1 year)
• Strong listening skills to be able to understand, empathize and resolve cx issue.
• Ability to effectively communicate, verbally.
• Open availability to work weekdays between the hours 8am-12am Mon-Fri EST and weekends 9am-6pm
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies

WHAT YOU WILL DO IN THIS ROLE

As a/an Customer Service/Technical Support Representative, you’ll:

• Provide inbound customer support.
• Help customers resolve technical issues.
• Assist in correcting billing concerns.
• Help customers with software related issues
• Deliver expert customer experiences…with a smile.

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include:

• 18 years of age with a High School Diploma/GED
• Excellent customer service
• Banking and invoicing accounts receivable would be an asset.
• Prior customer service experience required. (at least 1 year)
• Strong listening skills to be able to understand, empathize and resolve cx issue.
• Ability to effectively communicate, verbally.
• Open availability to work weekdays between the hours 8am-12am Mon-Fri EST and weekends 9am-6pm
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologie

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• Paid training (11 days of classroom training and 10 days of on the job training) and performance-based incentives
• Awesome wage $18.75/hr with a shift differential of $1/hr after 8:00 p.m. and on weekends
• On the spot rewards to celebrate performance
• Potential to make up to $300 in monthly incentives
• Lucrative employee referral bonus opportunities
• Health and wellness programs with trained partners to help promote a healthy you
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community suppor