Customer Service Technician Apprentice

at  Nottinghamshire Police

Job description

KEY SKILLS & EXPERIENCE REQUIRED

Has experience of providing first line technical support to customers in a service desk environment.
General technical knowledge of using and supporting a number of technologies including, PC operating systems, Microsoft office suite, O365, specialist software packages including Active Directory. Has experience of supporting IT hardware including, Workstations, Laptops, mobile phones and printers.
Experience of promoting a positive and enabling culture that puts the customer at the heart of service delivery.
For more information about the role please email:
[email protected]

MAIN PURPOSE OF ROLE

To provide first line technical support and customer service to the users of IT at Nottinghamshire Police. You will be required to provide general advice and guidance on issues impacting the customers’ use of IT products and services, dealing with customer requests and solving straightforward problems with mobile devices, dealing with customer deliveries and collection.