Customer Service Technician

at  Digital Realty

(for English, please see below)
Hvis du er serviceminded og proaktiv med en god teknisk forståelse, så er du muligvis vores nyeste Customer Service Technician! Du vil blive en del af et yderst kompetent, yderst engageret team og arbejde i en spændende virksomhed i vækst. Læs mere nedenfor.

A BIT ABOUT US

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities

As Customer Service Technician you are part of our 24/7 team who ensures our customers are supported with our services all day. One of your key tasks will be to understand customers’ needs, act professional and timely.

Among other things you are to:

• Install, replace and upgrade servers and network hardware at customer’s request
• Install fibre network cabling
• Monitor, report and handle collaboration with sub-contractors
• Perform customers site tours in our data centres as well as odd work in and around our data centres
• Comply to the agreements we have with our customers and ensure SLAs are respected at all times.
• Support our continuous improvement culture and bring up suggestions to improve our quality, our efficiency or the way we work.

In this position you will work in shifts, so please expect both day, evening, night and weekend shifts.