Customer Service Telecommunication Specialist I

at  Abbott Laboratories

ABOUT ABBOTT

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

EXPERIENCE AND REQUIRED QUALIFICATIONS

• High School Bachelor Degree
• One year of experience in a customer service, product support, IT, telecommunications, or related role.
• Must have knowledge of computer systems including Word, Power Point, Excel, and Outlook.
• Fully Bilingual (English and Spanish)

PREFERRED QUALIFICATIONS

• Experience in the biotech, bio-instruments or medical devices industries
• Experience working in a broader enterprise/cross-division business unit model preferred.
  Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
  Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal

• Answers calls from hospital’s staff when a patient presents in an emergency room indicating they have an Abbott implanted pacer or defibrillator
• Pulls up patient tracking information for a given device and takes down all contact information for the calling hospital (facility name, city, state, zip, phone, and location in the emergency room)
• Determine the specific Sales Representative that covers the hospital or the city/state and sends a text message with all the case information to that Sales Representative
• Perform outbound calls to Sales Representatives to confirm receipt of case information
• Triage calls, following approved troubleshooting procedures, and seeks guidance from other personnel for further assistance when appropriate