Customer Service - Telehealth

at  Bupa

KEY ACCOUNTABILITIES INCLUDE:

• Outbound call campaigns to promote Telehealth programs and qualify potential customer interest.
• Handle inbound enquiries, refer relevant customers, and provide suitable program options.
• Effective time management, meeting targets and adhering to quality measures.
• Maintain knowledge of programs/services and provide accurate information to customers.
• Prioritize customer satisfaction and exceed expectations.
• Assist with campaign management and coordinate call queue coverage.
• Accurate transaction processing and compliance with policies and regulations.
• Additional duties as assigned by the Bupa Telehealth Service Delivery Leadership Team.

The Health Concierge supports the delivery of the Bupa Telehealth programs and services by providing customer engagement and enquiry management support for the Telehealth Service Delivery (health coach) team.
You will be managing the bulk of customer enquiries and customer recruitment activities via both inbound and outbound channels. The Health Concierge is the first point of communication for Bupa Telehealth customers utilising non-clinical program knowledge and taking a customer needs-based approach to navigate and connect the customer to the appropriate health care professional or next best step.