Customer Service Trainer

at  Auto General Insurance

ABOUT US

At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.
Our culture of ‘ high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.
Visit our website to find out more.

POSITION ACCOUNTABILITIES

• Facilitate training programs that meet with current and future requirements for organisational business units,
• Consult with key stakeholders, including business leaders to identify and prioritize capability needs.
• Understand the impact of training delivery by maintaining relationships with Subject Matter Experts (SMEs).
• Design, develop, deliver and evaluate non-technical L&D solutions to support business objectives, values, vision and specific team requirements - in line with cultural integration.
• Research, recommend and coordinate the implementation of, modern, best practice training capability development methods, techniques and strategies.
• Support Managers on coaching strategies to embed new training
• Conduct evaluations of training effectiveness
• Actively participate in continuous improvement initiatives by offering ideas and creative solutions to improve policies, processes and learning tools. Participate in and/or deliver train-the-trainer sessions for new content and ensure materials are fit for purpose.
• Develop relationships with other training professionals, both internal and external, to share knowledge on best practice material design, delivery and evaluation.
• Engage learners, understand their challenges and provide necessary support.

WHAT EXPERIENCE YOU’LL BRING

• Certificate IV Workplace training (TAE) is preferred.
• High level facilitation experience (on the job and/or classroom).
• Understanding of training/learning processes, theories and methodologies including adult learning principles and styles.
• Demonstrated ability in the application of learning design principles.
• Highly developed interpersonal, written and organisational skills.
• Demonstrated ability to deliver multiple training programs for different audiences.
• Skills in Microsoft Office applications including Word, Excel &PowerPoint.
• Demonstrated capacity for self-management, participative decision-making, team participation and the ability to accept, promote and manage change.

OUR PERKS

• Location –
  This role can be based in Melbourne (Sunshine or Mulgrave).

Our head office is conveniently based in Toowong Village shopping centre – a city fringe location with access to retail, restaurants, various parking options and public transport. We also have office locations in Kawana (Sunshine Coast) and North Lakes – we are happy to consider applications from people wanting to work in these locations.

• Extra leave - Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
• Paid parental leave - We support our new parents with paid parental leave and other benefits.
• Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
• Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
• Employee discounts - You’ll receive discounts on Budget Direct insurance products.
• Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
• Onsite facilities - There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
• Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
• Perks App - Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas. (PERM ONLY)

If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.

Please refer the Job description for details