Customer Service Training Specialist III - US Remote

at  Thermo Fisher Scientific

JOB DESCRIPTION

About Thermo Fisher Scientific:
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of $20 billion and 70,000 employees in 50 countries. We help our customers accelerate life sciences research, address analytical challenges, improve patient diagnostics and increase laboratory efficiency. Our four brands - Life Technologies, Thermo Scientific, Fisher Scientific and Instrument and Enterprise Services - offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive support.

POSITION SUMMARY:

When you join the diverse and dedicated team, you’ll do important work, like helping customers in improving outcomes in cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your professional goals in an inclusive environment.

MINIMUM REQUIREMENTS/QUALIFICATIONS:

• Possesses a detailed understanding of training & certification process elements with the ability to convey importance to a diverse audience who may have cultural differences.
• Infectious positive attitude with ability to overcome objections that inhibit goal completion.
• Solid presentation and communication skills that influence a positive outcome.
• Strong interpersonal skills and a collaborative style of working to reach common goals and objectives
• Analytical and data driven approach to problem solving & solutions development
• Familiarity with eLearning development using current adult learning principles and softwares such as Articulate, Camtasia, Captivate, etc.

• Provide input for developing, documenting, implementing and communicating global training process standardization.
• Identify, evaluate and support growth opportunities within Instrument and Enterprise Services to increase efficiencies and streamline the technical training process.
• Generate training metrics, interpret performance and drive compliance within training program.
• Lead and maintain process reviews with service and factory partners to gain buy in, approval and support of key process implementation.
• Identify, establish and leverage synergistic business relationships that improve training and the customer experience.
• Build effective live and distance learning in conjunction with global factory partners and other training groups.
• Stay current on new technologies/industry trends and apply them into training strategy.
• Other miscellaneous duties as assigned.