Seniority Level:

DreamBig

The Purpose
This role is to help customers to resolve their problems and questions, provide information about products and services, coordinate and follow up the actions via calls, e-mails or customer platforms.
Our Customer Experience department is central to our mission, where a dynamic and diverse team has a mission to grow with our customers through superior experiences and beyond expectations. In our Customer Experience department, you will take charge of key customer accounts, overseeing customer and consumer interactions, driving satisfaction and loyalty while contributing to our commercial success. By building and nurturing strong relationships with our clients, your work will directly impact our growth and reputation. Join our dedicated team and play a key role in crafting superior customer experiences with our world-famous beers!

What you’ll be doing:

• Receive questions/information requests and identifies the contact’s specific needs (via call or ticketing tool)
• Proactively flag issues and escalations to the line manager or subject matter expert and work on the solution
• Participate in the projects to support the various business areas
• Maintain a positive, empathetic and professional attitude toward customers at all times
• Manage all requests with a sense of urgency through various channels and according to quality standards
• Proposing and implementing policy and process improvements
• Ensure customer satisfaction and provide professional customer support

What you’ll bring:

• Fluency in English and one of the following Dutch/French/German/Italian
• Prior experience within a customer service or supply chain role is beneficial but not required
• Knowledge of SAP or other ERP system is beneficial but not required
• MS Excel skills – vlookup, pivot tables
• Experience with process improvement is advantageous
• Customer centric and problem solving mindset
• Work on own initiative and prioritize workload effectively (challenge ways of working with idea

We also offer great Benefit & Perks package!

• Benefits for you and your family to help your physical and mental health
• Competitive parental leave and pension contributions (2,5%)
• 25 days holidays per year
• Employee benefits to help your physical and mental health and overall wellbeing (Accident, Health and Luggage insurance, discounted services like HP Market, Multisport Card, GS Pharmaceuticals, etc.)
• A beer allowance to enjoy our brands
• Meal vouchers
• Employee networks to support diversity and inclusion
• Local Bonus
• 26 weeks paid leave for primary caregivers
• ‘Return to Work’ programme

What you can expect from us:
In this role, you’ll have the potential to transform our business and your career. You’ll get the support and mentor you need to succeed. We’re a meritocracy, with plenty of room for growth and development, so you know your hard work will be rewarded. We encourage you to think big and go after your goals. You’ll get to be creative, work with international teams so you can build a global network and have direct control over your career and where it takes you.
We are building a team that’s more supportive, more inclusive and more collaborative. A team that’s diverse in background, skills and experience.
So if you dream big but are concerned you’re not a perfect fit against the job description, we’d still encourage you to apply. You may be just the right candidate to help us create a future with more cheers.
As the leading global brewer, we are committed to bringing people together for a better – and more equal – world. A more equal world starts when everyone can thrive. At AB InBev we value the diversity of cultures, perspectives, skills and experiences within our workforce, and we strongly encourage women, people of colour, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
If this sounds like the incredible opportunity you’ve been waiting for, apply today.

LI-ABI ZoneEUR

• Receive questions/information requests and identifies the contact’s specific needs (via call or ticketing tool)
• Proactively flag issues and escalations to the line manager or subject matter expert and work on the solution
• Participate in the projects to support the various business areas
• Maintain a positive, empathetic and professional attitude toward customers at all times
• Manage all requests with a sense of urgency through various channels and according to quality standards
• Proposing and implementing policy and process improvements
• Ensure customer satisfaction and provide professional customer suppor